How are When® Beauty products different from other beauty brands?

Our products bring the high-quality, advanced skin treatments from dermatologist clinics and spas to fit the lifestyles of busy modern women who may not have the ‘time’ to afford such luxuries. They have gentle and effective formulations, which is very difficult to achieve, with best-proven materials & ingredients, unique textures, and beautiful package designs that consumers can enjoy and relate to.

How can I find out more information about a product?

You can learn about our products on their individual product details pages. If you have any other questions or comments, please leave us a note on our Contact Us page or email us at info@whenbeauty.com

What skin types are When® Beauty products suitable for?

Our products are for All Skin Types as they are dermatologically tested, hypoallergenic, paraben-free, phthalate-free, and sulfate-free.

Can you recommend the best product for my skin type?

Definitely! Please send us a message on the Contact Us page with your questions and we’ll be happy to answer all that we can!

Are your products vegan?

Several of our products are vegan: When® Travelmate, Snow Magic, The Last Choice Premium Bio-Cellulose Sheet Masks; Simply When® Cosmic Calm, Snow Song, Water Wish Ultra-Soft 100% Cotton Linter Sheet Masks; Creamy Mud Pore Clarifying & Minimizing Mask; Berry Dual Gel & Cream Anti-aging Sleeping Mask; When Revivifying™ Pure Five Serum with Seanol®

Do you test on animals?

Short answer, no! We love our animal friends and our products are from South Korea, where the ban on animal testing was passed in 2015 and non-animal alternative testing for certain cosmetics products determined by the Ministry of Food and Drug Safety became effective in 2018.

What do I do if a product is out of stock?

Waiting is the worst! If this occurs, we suggest sending us a message via the Contact Us page and we will let you know as soon as it is restocked.

Where does When® Beauty ship to?

When® Beauty currently ships to the 50 states, Puerto Rico, and Canada. You may experience longer delivery times when shipping to Alaska, Hawaii, Puerto Rico, and remote areas in Canada.

How can I update my order?

Please visit our Contact Us page or email us at info@whenbeauty.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request!

How can I check the status of my order?

You can view the order status on your Account Page, which will be updated as soon as you are charged for your shipment. From there, you’ll be provided with a tracking number that will allow you to follow your order!

Can I place an order over the phone?

For better security, we are unable to process any orders and/or accept payments over the phone. Please reach out to us via email through our Contact Us page if you require assistance when placing your order online. We’re here to help!

There is something wrong with the order/products I received!

Oh no! We’re so sorry about this! We do our best to make sure orders are packaged correctly, but sometimes people make mistakes. Please visit our Contact Us page and send us a message with your order number, and if possible, please attach a photo of all the products received with your packing slip. Any damaged or incorrect orders should be brought to our attention within 3 days of receipt. We may request additional photos of the damaged items with the item code, the order number, and the reason for return. Please do not throw tab_div them away until you have connected with someone from our team, or we cannot help you any further.